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Refund Policy

LUNARLIFE REFUND POLICY - EFFECTIVE DATE: OCTOBER 13, 2026

This Refund Policy explains how refunds are handled for purchases made through LunarLife, operated by LunarLife, Inc. By making a purchase, you agree to this policy.

 

1. App Store Purchases

 

All payments for the LunarLife iOS app, including subscriptions and any in-app purchases, are processed directly by Apple through the App Store. LunarLife, Inc. does not process payments or issue refunds directly for App Store purchases. Apple controls all billing and refund decisions.

 

To request a refund:

 

  1. Visit reportaproblem.apple.com

  2. Sign in with your Apple ID

  3. Select your LunarLife purchase

  4. Choose "Request a Refund" and follow Apple's instructions

 

Apple determines refund eligibility under its own policies.

 

2. Subscriptions

 

Subscriptions are billed automatically by Apple at the start of each billing period and are non-refundable once processed, except where Apple grants a refund at its discretion.

 

Cancellation. You can cancel your subscription at any time in your Apple ID account settings. Cancellation stops future billing but does not refund the current billing period.

 

Account deletion does not cancel your subscription. Deleting your LunarLife account stops you from using the app, but your Apple subscription will continue to renew and bill until you separately cancel it through your Apple ID settings.

 

3. Founding Wave

 

Founding Wave access is provided free of charge. It is not a purchase, and no separate payment is made for it, so there is nothing to refund. Founding Wave is described in our Terms of Use.

 

4. In-App Purchases and Digital Items

 

Digital items delivered immediately upon purchase (such as feature unlocks) are non-refundable except where Apple grants a refund under its own policies.

 

5. Referral and Evangelist Program Earnings

 

Any commission or reward earned through the referral program is not a purchase and is not subject to this Refund Policy. Program terms, including eligibility and payout mechanics, are governed by our Terms of Use and the Referral Program terms. A commission on a subscription that is later refunded may be reversed.

 

6. Education and Credentialing Content

 

Education and credentialing for the Evangelist, Pro, and Shopkeeper programs are provided through the LearnWorlds platform. No separate purchase is required to access this content, so there is nothing to refund. If we ever charge a fee for any such content outside the App Store, the refund terms shown at checkout will apply.

 

7. Legally Required Exceptions

 

Where local consumer protection law requires a refund in circumstances beyond this policy, LunarLife, Inc. will comply, and any such refund for an App Store purchase will still be processed through Apple.

 

8. Changes to This Policy

 

We may update this policy from time to time. Material changes will be communicated through the app or our website.

 

9. Contact

 

support@lunarlife.me for questions about your purchase or this policy
legal@lunarlife.me for legal notices
LunarLife, Inc.

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